FAQs
Orders
How do I place an order?
Placing an order on kickscurated.com is simple. Just browse our collection, select your desired items and sizes, and proceed to the checkout. You will be guided through the process step-by-step.
How will I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation email. If you do not receive this email, please check your junk or spam folder.
Can I modify or cancel my order?
We are unable to modify or cancel an order once it has been placed due to our fast-paced processing system. Please ensure all details are correct before finalising your purchase.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment gateways.
Do you offer Afterpay or other payment options?
Yes, we offer several payment options to make your shopping experience easier. These are displayed at the checkout for your convenience.
Do you have a physical store I can visit?
kickscurated.com is an exclusively online retailer. This allows us to bring you a curated selection and competitive prices directly.
Shipping & Delivery
What are your shipping options and costs?
We offer a range of domestic and international shipping options. All shipping costs are calculated based on your location and the selected service at checkout.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen. You will receive a tracking notification once your order has been dispatched.
Can I track my order?
Yes, you will receive a shipping confirmation email with a tracking number once your order is on its way. You can use this to follow your package’s journey.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders will be calculated and displayed at checkout.
What if I’m not home when my order arrives?
If you are not available to receive your delivery, the courier will typically leave a card with instructions on how to collect your parcel or schedule a redelivery.
Returns & Exchanges
What is your returns and exchange policy?
We offer returns and exchanges on full-priced items within a specified period, provided they are in their original, unworn condition with all tags attached. Sale items may have different conditions.
How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns page on the website and follow the instructions. You will need your order number and email address.
How long does it take to process a refund?
Once we receive your returned item, our team will inspect it. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of business days.
What if my item is faulty or incorrect?
We apologise for any inconvenience. If you have received a faulty or incorrect item, please contact our Customer Service team immediately so we can resolve the issue for you.
Products & Sizing
How do I find the right size?
We provide detailed size guides for our products. Please refer to the specific guide on the product page for accurate measurements to help you select the best fit.
Are your products authentic?
Absolutely. kickscurated.com is committed to providing 100% authentic, high-quality products. We source all our items directly from trusted and verified suppliers.
Can I pre-order or backorder items?
Pre-orders and backorders are subject to product availability. Any relevant information will be clearly stated on the product page.
Account & Technical
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your details for faster checkout, and manage your preferences.
I forgot my password. What should I do?
On the login page, click on the “Forgot your password?” link. You will be sent an email with instructions to reset your password.
The website is not working correctly. What can I do?
We recommend trying to refresh the page, clearing your browser’s cache and cookies, or trying a different web browser. If the problem persists, please let us know.
Still have questions?
If you couldn’t find the answer you were looking for, our friendly customer service team is here to help. Please reach out to us via the contact form on our website.